Book Me For Your Next Event
The questions that drive my work are the same ones that shape my speaking:
*How do we navigate change?
*How do we design products, services, and organisations around real human needs?
*How do we create a sense of belonging in a constantly evolving world?
I've spoken to audiences across universities, nonprofits, conferences, and organisations, sharing insights on leadership, customer-centred design, digital transformation, belonging and reinvention.
If you're looking for a speaker who can combine practical insight with meaningful storytelling, I'd love to connect.
Mind The Gap: Using User Journey Mapping to De-Risk Digital Transformation
Event: BA & Beyond Conference (IIBA)
Location: Belgium
Date: May 18, 2026
Digital transformation often fails not because of poor technology, but because misalignment between user reality and organisational assumptions goes unseen until it’s too late. In this session, I shared a real-world case study (LMS platform) where user/customer journey mapping was used not as a UX artefact, but as a business analysis tool to expose delivery risk early. By layering current-state and future-state journeys side by side in a live workshop, users and managers were able to surface pain points, gaps, and quick wins themselves. This created shared understanding, accelerated prioritisation, and laid the groundwork for smoother change management. This session reframed user journey mapping as a powerful, underused technique for requirements elicitation, stakeholder alignment, and transformation success. Key takeaways: a. Why user journey maps are delivery risk tools, not just UX diagrams b. How layering “as-is” and “to-be” journeys exposes misalignment early c. How user journey mapping accelerates buy-in, prioritisation, and change readiness
Closing Panel -15 Years of Business Analysis: Looking Back To Move Forward
Event: BA & Beyond Conference (IIBA)
Location: Belgium
Date: May 18, 2026
As part of IIBA Brussels' 15th anniversary celebration, I joined a panel of business analysis leaders and practitioners to reflect on how the profession has evolved and where it may be heading next. Drawing on my experience in digital transformation and living across multiple countries, I shared perspectives on why adaptability is becoming one of the most important skills for Business Analysts. We discussed the growing value of skills often associated with the humanities, including understanding human behaviour, navigating organisational dynamics, reading the room, and making sense of social context in increasingly complex environments. I also spoke about the role of critical thinking in practice, not as a buzzword, but as the ability to evaluate context, challenge assumptions, and make sound judgments when there is no obvious answer. As AI continues to automate more routine tasks, I shared my view that the future of business analysis will be less about producing artefacts and more about helping organisations navigate ambiguity, understand people, and make better decisions. Panelists: Delvin Fletcher (President and CEO, IIBA), Ann Leemans (President at IIBA Brussels Chapter), Damilola Junaid (Senior Business Analyst), Vincent Mirabelli (top 10 thought leader on Culture, Change, and Business Management), Mark Bruins (Certified Senior Business Analyst Mentor and Career Strategist)
Beyond the BABOK and AI Hype: Why Adaptability Is the BA’s Real Superpower
Event: BA & Beyond Conference (IIBA)
Location: Luxembourg
Date: May 21, 2026
As digital transformation accelerates and AI tools become increasingly embedded in delivery work, the role of the Business Analyst is often reduced to following frameworks or automating outputs. This session challenges that narrative. Drawing on real experiences across organisations, cultures, and delivery environments, I explored how rigidity, whether in strict adherence to textbooks, templates, or AI-driven outputs, can quietly increase delivery risk. Through practical cross-cultural stories and examples, this session reframes adaptability as a core BA capability rather than a “soft” skill. The session invited BAs to reflect on how they apply frameworks, how they use AI, and how they exercise judgment in complex environments, without losing critical thinking. Key messages: a. Frameworks and AI are tools, not substitutes for critical thinking b. Rigid analysis increases risk in complex, uncertain environments c. Strong BAs adapt their approach to context, culture and stakeholders
TMU BBSA Conference (Ted Rogers School of Management)
Event: TMU BBSA Conference (Ted Rogers School of Management)
Location: Toronto, Canada
Date: Feb 25, 2024
At Ted Rogers School of Management's inaugural BBSA (Black Business Students Association) Conference, I facilitated an interactive workshop focused on diversity, equity, and inclusion in the workplace. Through a series of small-group discussions, I guided students and early-career professionals through real-world workplace scenarios that explored leadership, workplace culture, and the challenges of navigating complex professional environments. Rather than presenting a single "right" answer, the workshop encouraged participants to evaluate context and consider how organisational culture shapes individual experiences. Discussions touched on themes such as psychological safety, influence, and the realities of navigating challenging workplace dynamics. The session was designed to be highly interactive, with participants working through different perspectives and sharing their own insights. My role was to facilitate the conversation, challenge assumptions where appropriate, and help participants develop approaches they could apply throughout their careers.
Being a Better Professional: Tips & Tricks on Levelling Up Your Career
Event: Toronto Blue Jays Foundation RBI-SE Staff Summit
Location: Toronto, Canada
Date: Aug 14, 2023
At the Toronto Blue Jays Foundation Staff Summit, I delivered a session on career growth and professional development for a diverse audience ranging from individuals entering the workforce to professionals looking to advance their careers. Drawing on personal experiences and storytelling, I shared practical insights on personal branding, building strategic relationships, navigating workplace dynamics, and increasing visibility within an organisation. The session explored how to position yourself for opportunities, communicate your value effectively, and approach career progression with greater intention. Participants left with actionable strategies they could immediately apply to their own professional journeys.
